Terms of Service

By placing an order with Stitch Depot, you agree to these Terms of Service. Please read them carefully before submitting an order.

Prices displayed in our configurator are accurate at the time of submission. The minimum order quantity is 5 hats. Order totals are calculated based on quantity, hat style, stitch type, and embroidery placement selections made during checkout.

We reserve the right to contact you if there is a pricing discrepancy or if your order requires clarification before production begins.

Every order includes a free digital proof sent to the email address you provide. Production does not begin until you have explicitly approved the proof in writing (by email reply or digital confirmation).

By approving a proof, you confirm that the design, placement, colors, and spelling are correct. Stitch Depot is not responsible for errors that were present in an approved proof.

By uploading artwork, you confirm that you own or have the legal right to use the design for embroidery reproduction. Stitch Depot is not responsible for any intellectual property claims arising from customer-provided artwork.

Standard production time is 7–10 business days after proof approval. Turnaround times are estimates and may vary. We will notify you of any significant delays.

Because all hats are custom-made to order, we do not accept returns based on change of mind. If the finished product does not match the approved proof, we will remake the affected hats at no charge.

Claims must be submitted within 7 days of delivery with photo documentation to Owner@thestitchdepot.com.

Stitch Depot's liability is limited to the value of the order in question. We are not liable for indirect, incidental, or consequential damages.

Questions about these terms? Contact us at Owner@thestitchdepot.com or via our contact page.